Terms and conditions

Terms and conditions Terms and conditions Terms and conditions

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Driver and Van Ltd (DAVL) offer driver and van service providers across the UK the chance to have their Quotes appear live on-line for customers to book instantly.



DAVL drivers wishing to use Driver and Van Ltd (DAVL)’s service acknowledge having read and agreed to the following terms and conditions:



1) Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or fraudulent misrepresentation, any other liability that may not under English law be limited or excluded. subject to this, in no event shall we be liable to you for any business losses, damages or injury's sustained during any man and van removal related task, any liability we do have for losses you suffer is strictly limited to losses that were reasonably foreseeable.



2) The term “Driver and Van Ltd (DAVL)”, “Compare Everything Limited” or “us” or “we” refers to the owner of the website whose address is 37 Green Street, Forest Gate, E7 8DA. The term “Driver and Van, driver, service provider” or “you” refers to companies receiving confirmed bookings from Driver and Van Ltd (DAVL)'s on-line booking platform.



3) As a condition to using our on line booking platform you must register your contact details to obtain an users account with us. Take care to make sure that these details are accurate and true and kept up to date for as long as you are an active driver on our system.



4) You will be asked to agree to these terms and conditions before you can complete the driver sign up process.



5) Driver and Van Ltd (DAVL) reserves the right to terminate this agreement with immediate effect and without the requirement to provide the Man and Van driver with a reason.



6) Users must be at least 21 years of age to register with Driver and Van Ltd (DAVL).



7) Driver and Van Ltd (DAVL) will not share your personal contact information, more information on our privacy policy can be found in the cookies section of the homepage.



8) Driver and Van Ltd (DAVL) will accept confirmed bookings within the geographical postcode areas chosen by the Driver and Van service provider when signing up.



9) Service providers may choose when they want their quotes to be shown live on our website through the availability portal in their account.



10) Service providers can correct any input errors entered when signing up by going to the profile section of their account.



11) Service providers may cancel their account at any time in writing to ‘driver@driverandvan.co.uk’.  Cancellations and pause requests will be processed and action within one working day of receipt.



12) If a customer cancels their booking more than (5) working days prior to the agreed time then DAVL will refund the customer any money paid in advance, if the customer cancels their booking with less than (5) working days prior to the booked time then you will be contacted by Driver and Van Ltd (DAVL).



13) Whenever Driver and Van Ltd (DAVL) sends a confirmed booking to a Driver and Van service provider, the Driver and Van service provider agrees to accept the booking through the text or email confirmation and contact the customer within 12 hours of receiving email confirmation.



14) If you give us a booking back because you have not updated your calendar inside your account you will incur a minimum charge of £10.00 which covers the administrative costs in re-covering the booking + you will be charged any additional moneys we have to pay to another driver to cover the booking + be charged any customer refunds or administration fees.



15) If you are delayed/late to a booking the customer must be contacted prior to the arranged pick up time and kept up to date with regular estimated times of arrival. If the delay will by more than 30 minutes Driver and Van Ltd (DAVL) must also be called.



16) Driver and Van Ltd (DAVL) expects drivers to conduct themselves in a professional manner at all times.



17) If a move lasts longer than originally booked which means you will be delayed to your next booking, you must contact the customer before the requested time, if you will be delayed by more than 30 minutes Driver and Van Ltd (DAVL) must be called also, failure to make contact will result in the drivers account being suspended and reviewed.



18) If your Van has broken down and you cannot get to your bookings you must make contact with Driver and Van Ltd (DAVL), failure to make contact and not attending the booking will result in the drivers account being suspended and reviewed.



19) In the event you cannot cover a booking you have won and accepted you must contact Driver and Van Ltd (DAVL), failure to make contact and not attending the booking will result in the drivers account being suspended and reviewed.



20) If the customer needs a bigger van than they have ordered you must contact Driver and Van Ltd (DAVL) before adding charges. Reports of random over charging will result in the drivers account being suspended and reviewed.



21) If the customer wants to upgrade their booking with you any charges added to the quote must be in conjunction with the rates you set in the pricing section of your account. Reports of overcharging will result in the drivers account being suspended and reviewed.



22) Driver and Van Ltd (DAVL) do not charge customers to travel in the van and advertise this on the website. Reports of overcharging the customer to travel in the van will result in the drivers account being suspended and reviewed.



23) If a booking starts or finishes in the congestion zone on a weekday (national holidays excluded) between 07:00AM - 18:00PM then you must inform the customer before entering the zone that there is an £11.50 additional charge that will need to be paid in cash at the end of the move. Reports of charging the customer more than £11.50 to enter the zone will result in the drivers account being suspended and reviewed. We do inform customers in our terms and conditions and FAQ's and email confirmations that there is an additional charge for drivers to enter the congestion zone during active times.



24) If you acquire goods in transit or public liability insurance through our partner Goods in Transit Direct and then cancel your agreement with them and do not inform Driver and Van Ltd (DAVL). Shortly after when we receive notification the drivers account will be suspended and reviewed. 



25) Service providers must carry a minimum of one box trolley, six straps and five blankets on their van at all times. Failure to attend bookings without these items will result in the service providers account being placed on hold and under review.



26) Driver and Van service providers must offer the customer either a paper or electronic receipt on completion of the job.



27) Bookings received from Driver and Van Ltd (DAVL) are exclusive of VAT.



28) The Service provider acknowledges that by confirming their email address during the registration process, that they confirm this is a valid email address for all future confirmed bookings.



29) It is the Man and Van service providers responsibility to inform Driver and Van Ltd (DAVL) of any changes to their contact details, including their email address, you can inform us of any changes to your contact details by calling  0203 6000 654 or emailing us at driver@driverandvan.co.uk.



30) Once you have registered with our system and have set your password do not give this information to anyone else or allow anyone else to use it. Unless you contact Driver and Van Ltd (DAVL) and inform us of suspected unauthorized use of your account activity will be treated as if it were carried out by you.



31) We may deactivate an account at any time if we suspect you have not complied with these terms and conditions, this includes if  we think the security of the Driver and Van Ltd (DAVL) website is at risk.



32) Driver and Van Ltd (DAVL) do offer returning visitors to our website a 10-15% discount promotional code.



33) If you breach or are suspected of breaching these terms and conditions we will take the following disciplinary steps:



. Hold any account money owed to you until the outcomce of our investigation is complete;



.temporarily block your access to your account;



. permanently block your access to your account;



. block your computer IP addresses from using the website;



. contact your internet provider and request they block your access to the website;



. delete and / or edit any or all of you user account content;



34) If a driver is more than 30 minutes late to a collection address and has not called Driver and Van Ltd (DAVL) the driver can be charged any account money owed to cover the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



35) If a driver cannot attend an accepted booking you need to give Driver and Van Ltd (DAVL) a minimum of 60 minutes verbal notice before the booking is due to start or the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



36) If your van breaks down en route to a collection address you must contact Driver and Van Ltd (DAVL) immediately and send us visual proof of the breakdown and also the receipt for vans repair once complete or the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



37) If your van breaks down while with the customer you must contact Driver and Van Ltd (DAVL) immediately and send us visual proof of the breakdown and also the receipt for vans repair once complete or the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



38) If a driver does not accept or reject a booking within the set time limit the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



39) If a driver accepts a live job offer and then rejects it again the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



40) If a driver attends a booking without a box trolley, 6 straps and 5 blankets the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



41) If a driver attends a driver + 1 helper booking on his own the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



42) If a driver attends a driver help booking with other people with him the driver can be charged any monies owed to them for the customers refund amount, Customers transport costs amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



43) If a driver attends a driver + two helpers booking without both of the helpers the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



44) If a driver attends a booking without the correct van size the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



45) If a review is left by the customer and our investigation concludes that you did not provide a satisfactory service level the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



46) If a driver fails to update the calendar inside the availability section of his account and wins a confirmed booking which he cannot attend  the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



47) If a drive fails to attend an accepted booking the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



48) If a drivers account is cancelled and then the driver signs up under false pretences once detected we will retain a any monies owed up to £300.00 deposit against the driver for the first month of the drivers new account being active.



49) If a customer complaint is under investigation or a drivers account is on hold and under review we retain the right to hold any monies owed to the driver until the outcome of the investigation is complete. Drivers can incur an administration charge for our time investigating a complaint or reviewing a drivers account.



50) Wage quire's that are made and found to be false can result in an administration charge for our time spent investigating the quire. Multiple false wage quire's will result in the drivers account being put on hold and under review.



51) If a driver responds to a job offer email with his expected time of arrival and is then later by 30 minutes or more the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



52) If a driver refuses to give a customer there Goods in Transit or Public Liability insures contact details within 5 working days of receipt Driver and Van Ltd (DAVL) retains the right to compensate the customer any monies owed to the driver to settle the claim.



53) If a driver accepts more than one booking for the same time but does not have the required number of Vans to arrive at each collection address on time the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



54) If a driver wins a confirmed booking and then does not answer his phone the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



55) If a driver wins a confirmed booking and then turns his phone off the driver can be charged any monies owed to them for the customers refund amount, updated price charge, rejection charge and also a non fixed administration charge for our time spent recovering the booking.



56) If a driver wins a confirmed booking and then retrospectively makes himself unavailable on his calendar the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



57) If a driver is found to have over charged a customer the driver can be charged any monies owed to them for the customers refund amount and also a non fixed administration charge amount for our time spent resolving the complaint.



58) If a driver does not accept a confirmed booking which is then re allocated but still attends and arrives before the new driver the original driver can be charged any money owed to him to compensate the new driver who has attended the collection address.



59) If a driver does not accept a confirmed booking which is then re allocated but still attends and arrives at the collection address after the new driver the original driver will not be compensated for attending.



60) If a driver losses his van keys before or while on a job the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



61) If a driver has any form of appointment which means he cannot attend a confirmed booking the driver must supply us with visual proof of the appointment the same day or the driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking.



62) If a driver or any helpers attend a property and does not conduct themselves in a professional manner and engages in a heated altercation  the named driver can be charged any monies owed to them for the customers refund amount, updated price charge amount, rejection charge amount and also a non fixed administration charge amount for our time spent recovering the booking. We also retain the right to hold any monies owed to the driver until our internal investigation and any court cases are complete.



63) If a driver requests Driver and Van Ltd (DAVL) re sends all of their financial records via email we retain the right to charge the driver £20.00 to cover the administration costs involved to do this.



64) If Driver and Van Ltd (DAVL) are requested to take a payment for the congestion charge by phone we will retain £1.50 of the total value to cover our payment processing costs.



65) If Driver and Van Ltd (DAVL) are requested to take any payments for additional time or updated prices by phone we will retain 25% of the total value to cover our payment processing fees and administrative costs.



66) If a driver threatens us with court action we retain the right to retain any monies owed to the driver until the court case is complete.



67) When a complaint is made regarding damaged customer items we retain the right to hold any monies owed to the driver until the claim is settled. If a driver refuses to resolve the complaint to Driver and Van Ltd (DAVL)'s or the customers satisfaction we retain the right to settle the claim from any monies owed to the driver who will incur an administration charge for our time resolving this issue when the driver is deemed to be at fault.



www.driverandvan.co.uk is a trading name of Driver And Van Ltd, company number



 



 



I hereby state that by ticking the box on the sign up form page and confirming my email address by clicking the activation link I agree with the entire content of this agreement, (including payment, terms and conditions)





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